Shipping & Returns

We ship worldwide and process orders promptly to get your NEVA jewelry to you as quickly as possible.

Shipping Rates & Delivery Times

Canada
Standard Shipping: $15
Free Shipping on orders over $100
Delivery: 5-10 business days

United States
Standard Shipping: $18
Free Shipping on orders over $150
Delivery: 7-15 business days

Europe
Standard Shipping: $25
Free Shipping on orders over $200
Delivery: 10-20 business days

Oceania (Australia, New Zealand)
Standard Shipping: $30
Free Shipping on orders over $250
Delivery: 15-25 business days

Important Shipping Notes

Once your order is handed to the carrier, we are not responsible for delays, losses, or delivery errors caused by the shipping company.

Please ensure your shipping address is accurate and complete. We cannot offer refunds or replacements for packages returned or lost due to incorrect address information.

International orders may be subject to customs duties and taxes, which are the customer's responsibility.

Returns & Refunds

All sales are final. We do not accept returns or exchanges.

Defective Items

If you receive a defective item, contact us within 48 hours of delivery at neva.customerservice@gmail.com with:

• Your order number
• Clear photos showing the defect

We will review your case and determine the appropriate resolution.

We Cannot Accept Returns For:

• Change of mind
• Delivery delays
• Incorrect shipping address provided by customer
• Normal wear and tear
• Damage after receipt
• Improper care or use

Questions? Contact us at neva.customerservice@gmail.com